Return & Refund Policy

Return & Refund Policy

At [CLOUD ONLINE LLC], we strive to ensure you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we are happy to assist you with a return or refund, subject to the terms and conditions outlined below.

1. Returns
We accept returns for most products within [4] days of the delivery date. To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at [Ahadjabbar466@gmail.com] to request a Return Merchandise Authorization (RMA) number.
Eligibility: To be eligible for a return, the item must be:
In its original condition, unused, and undamaged.
In the original packaging, with all accessories, manuals, and any other included items.
Returned within [14] days of the delivery date (please refer to product-specific return windows).
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
Opened or used cameras and lenses.
Gift cards or vouchers.
Items marked as "final sale" or "clearance."
2. Refunds
Once we receive your returned product and verify that it meets our return requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. The processing time may take up to [14] business days from the date we receive the returned product.

Restocking Fees: In some cases, a restocking fee of [15]% of the purchase price may be charged for returns that are not due to a defect or mistake on our part.

Shipping Fees: Shipping charges for returns are generally non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged product). If you are returning an item due to a mistake on our end, we will cover the cost of return shipping.

3. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [Ahadjabbar466@gmail.com]. We will arrange for a replacement or refund at no additional cost to you. Please retain the original packaging and take photos of the damage, as this may be required for our claims process.

4. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return it within the return window and place a new order for the replacement product.

5. Order Cancellations
Orders can be canceled only if they have not yet been shipped. If you need to cancel your order, please contact us as soon as possible at [Ahadjabbar466@gmail.com]. Once an order has been processed and shipped, it cannot be canceled.